WHEN WILL MY ORDER BE PROCESSED?
We process orders between Monday and Friday. Orders will be processed within 2 - 5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
HOW LONG DOES DELIVERY TAKE?
USA: 2 - 6 Business Days
These dates are meant as guidelines and are not guaranteed. Please be aware of external factors beyond our control (such as strikes, adverse weather conditions affecting parts of our fulfillment network etc.)
If your order hasn’t arrived in the estimated delivery times, please contact our support team at email@example.com.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
CAN YOU PROVIDE ME WITH A TRACKING NUMBER?
All tracking numbers will be emailed to the customer as soon as the tracking information becomes available. Due to high-season demand, our support staff may be delayed in delivering you the tracking information. If you haven't received your tracking number within 4 days since the product has shipped please contact us at firstname.lastname@example.org.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items purchased together will sometimes be sent in separate packages from different warehouses around the world, even if you’ve requested combined shipping. Please keep this in mind when receiving deliveries.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at email@example.com.
You may request a cancellation for a full refund if your order has not already been processed and ready to be shipped.
If your purchase does not meet this criteria, it will NOT be considered for cancellation.
Contact us at firstname.lastname@example.org for cancellation requests.